Client Support Specialist:Menlyn


Who are we?

Sanlam Corporate Cluster comprises of the two existing businesses – Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits.

What will you do?
Under general supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents and maintaining records and files. Routines are generally prescribed and supervision is readily available. Responsible to manage the client service function according to agreed standards. Ensures that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the organisation’s products and services. Conflict resolution and problem solving are necessary characteristics. The incumbent may provide the service internally or externally. May have supervisory responsibilities.

What will make you successful in this role?
Qualification and Experience
Grade 12 with 1 to 2 years related experience.
Knowledge and Skills
Processing transactions and conduct simple calculations (where applicable)
Record keeping, filing and maintenance of databases
Maintain work standards and quality verification
Customer Service
Reporting and Administration
Personal Attributes
Plans and aligns – Stage 2
Communicates effectively – Stage 2
Decision quality – Stage 2
Manages conflict – Stage 2
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Cultivates innovation – Stage 2
Customer focus – Stage 2
Drives results – Stage 2
Collaborates – Stage 2
Being resilient – Stage 2
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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