Cash Migration Official


Description

    • Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
    • Conduct myself in an ethical manner at all times
    • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
    • Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
    • Adhere to the TCF (Treating Customers fairly) principles in all that you do
    • Custodian of the Self Service image of the branch. This includes the maintaining of this image throughout the day
    • Maximize channel optimisation opportunities identified aligned to customer needs
    • Use opportunities identified to increase market share
    • Ensure activities support cost containment and reduction
    • Optimize every customer interaction to migrate or convert customer to e-channels and or encourage use of digital and self-service channels
    • Always comply with procedures and processes contained in the relevant business guidelines
    • Keep up to date with daily changes in technical specification and pricing of devices.
    • Ensure all self-service devices are fully functional 24/7
    • Provide after hour support for self-service devices under his/her responsibility
    • Forecasting, managing and monitoring cash holdings in self-service devices
    • Demonstrates behaviour in support of the organizational values
    • Takes accountability for own performance, personal and career development
    • Contribute to the overall effectiveness and success of the team
    • Maintain an ability to adapt to ever changing business and customer needs


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