Currently we are searching for a Call center agent for Johannesburg, South Africa.
Responsibilities of this Post:
Provide customer support on difficult problems.
Outbound Sales cold calling to corporates.
Transform a problem situation into a sales opportunity.
Implement tactics to de-escalate problem situations immediately.
Advise on methods for identifying leads and procedures for turning them over.
Analyze the characteristics of threaths and selects the proper plan of action for handling them.
Requirements of this Post:
Minimum Matric/ Tertiary qualification.
Two years Call Centre Experience.
Excellent understanding of Call Centre processes.
Excellent communication skills.
Professional, telephonic and customer care etiquette.