Branch Administrator

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FNB Limited

Location




Modimolle, South Africa

Date Posted

September 9, 2019
Category


Administration

Job Type


Full-time

Description

  • There are no additional requirements associated with this vacancy.

    • Connect with our customers by living up to our brand promise of “how can we help you? at all times.
    • Conduct myself in an ethical manner at all times.
    • Take ownership of solving our internal and external customer’s problems or queries as efficiently and quickly as possible.
    • Adhere to the TCF (Treating Customers fairly) principles in all that you do.
    • Ensure activities support cost containment and reduction.
    • Improve efficiencies to maximise and maintain business performance.
    • Always comply with procedures and processes contained in the relevant business guidelines.
    • Drive improvement of operational efficiencies, processes and procedures to ensure ultimate delivery of superior quality customer experiences on an ongoing basis and monitor that workflow achieves operational requirements.
    • Escalate service failure of SLA agreements to the relevant stakeholders.
    • Optomise use of Business Intelligence systems to improve business decisions.
    • Ensure understanding and Compliance with governance in terms of legislative and audit requirement.
    • Demonstrates behaviour in support of the organisational values.
    • Takes accountability for own performance, personal and career development.
    • Contribute to the overall effectiveness and success of the team.
    • Maintain an ability to adapt to ever changing business and customer needs.
    • Improve knowledge and competencies by completing role specific training.
    • Plan and manage performance, skills development, employment equity, talent and culture of direct reports in order to achieve efficiencies and increase competencies.


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