Banking Call Centre Agents


Overall Purpose of the Role:

The purpose of the role of the call centre agent is to telephonically attend to customer

queries in an inbound call centre environment.

Experience and Skills Required:

  • 1 to 2 years Banking Call Centre experience essential
  • Debit Card, credit card, personal loans and eCommerce experience non-negotiable
  • SME Experience – Merchant Bank and Acquiring
  • SME Experience – Issuing Bank and Issuer
  • Verbal and written communication skills
  • Excellent listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Organisational skills
  • Ability to work under pressure in an ever-changing environment

. High level of confidentiality and integrity and ability to remain professional at all
times

  • Ability to function under pressure and maintain a positive can- do attitude
  • Self-motivated, takes responsibility and has a sense of pride in their work
  • Ability to work independently and in a team
  • Customer centric orientation
  • Resilience

Other Requirements:
Must be available to work rotational shifts, weekends and public holidays
Must be credit, criminal clear
Have a valid matric


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