Airport Freight Forwarder |




Freight Forwarder, Air Import






MAIN PURPOSE OF THE ROLE: To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo at all times. DUTIES & RESPONSIBILITIES: To manage the import controller daily tasks and functions, as well as acting and escalating where required for all stakeholders. Completion of relevant shipping documents as prescribed by local & international authorities Ensure company performance objectives are achieved Co-ordinate the movement of cargo on behalf of clients Follow operational systems and procedures Develop and maintain working relationships, networks and partnerships that help achieve business goals Effectively apply verbal, non-verbal and written communication methods to achieve desired results from internal / external clients and colleagues on issues, changes and shipment status in line with client / Customs SOP’s Control expenses by actively monitoring waste within your control. Ensure best control of costs and transit at all times on all routes Problem solving skills: must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner Provide positive solutions to all problematic situations Find innovative ways of reducing errors and omissions Understand and exceed client’s expectations and requirements Provide innovative, effective solutions to client’s needs Ability to foresee problems arising and provide alternatives and solutions proactively Accountable for timeous resolution of outstanding debtors queries, foreign debtors queries, creditors reconciliation queries and foreign account queries under your control Accountable for on time billing to clients Team player: provide full support to the team and manager

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MINIMUM REQUIREMENTS: Intermediate computer literacy skills in MS Word, Excel and PowerPoint Strong Outlook understanding and competency Airfreight Import experience (minimum 3 years) Must have knowledge of import air process Own reliable transport Ability to work late where required and weekend work is scheduled on a roster Ability to travel where required if required JOB-RELATED MINIMUM REQUIREMENTS: General understanding of the industry and related job requirements for freight forwarding. Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person. Liaising and pro-actively communicating with clients throughout the process. Ability to escalate where required to the relevant parties, and maintaining a good working relationship with all various teams and departments. Minimum 3 years in the industry; Pro-actively communicating and resolving queries or delays for clients Managing clients KPIs / performance on a monthly basis and productivity of own desk Making special arrangements / involving the right level of individual to support on critical shipments. Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends. Resolving client and routine queries professionally and timeously Managing costs effectively and carefully. Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc. Involvement with Implementation of new accounts that fall under your specifications area of work. Tracking shipments from collection to collection and arrival Overtime when applicable Manage Negative WIPS / open accruals/ open negative accruals Excellent administrative skills Admin work will be applicable Able to work without constant supervision Able to work well under pressure Electives: Cargowise understanding and previous experience would be beneficial Qualification in Logistics an added advantage Good communication skills, both verbally and written. Understanding of profit and loss revenue or losses on shipment basis. Ownership and self motivation, to ensure any challenge is addressed immediately and resolved as soon as possible. Having an all round understanding of the airfreight function to ensure solutions can be provided to the client. Person must be organized and be able to manage a desk Self Motivated and deadline driven Able to work under pressure when required Communicate effectively with local colleagues and clients Team player with positive attitude Process Driven




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